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Cancellation & Refund Policy

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Thank you for choosing LISCURA SOLUTIONS PRIVATE LIMITED ("LISCURA," "we," "our," or "us"). We are committed to providing high-quality emotional support services. This Cancellation and Refund Policy outlines the terms under which cancellations are handled for our services. By using our platform, you agree to this policy.

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1. Refund Policy

1.1 No Refunds:

  • All payments made for services on the LISCURA platform are non-refundable.

  • This includes payments for individual sessions, subscription plans, and any other services offered on our platform.

1.2 Technical Issues:

  • In the event of a session booking failure due to technical issues on our side, users will be eligible for a refund or a rescheduled session at no additional cost.

 

2. Cancellation Policy

2.1 Cancellation of Sessions:

  • Sessions can be canceled or rescheduled up to 24 hours before the scheduled time without any charges.

  • For cancellations made less than 24 hours before the scheduled session, a cancellation fee equal to the session charge may apply.

2.2 How to Cancel or Reschedule:

  • Users can cancel or reschedule sessions through the LISCURA app or website by navigating to the "My Appointments" section.

  • Alternatively, users can contact our support team at liscura24x7@gmail.com.

2.3 Subscription Cancellations:

  • Monthly or annual subscriptions can be canceled anytime, but the cancellation will take effect at the end of the current billing cycle. No partial refunds will be provided for unused subscription periods.

 

3. Exceptions and Special Cases

3.1 Force Majeure:

  • LISCURA is not liable for cancellations or interruptions in services due to situations beyond our control, such as natural disasters, government restrictions, or other force majeure events.

4. Contact Us

If you have questions or concerns about this policy, please contact us at:

 

We value your trust and are here to ensure a smooth experience with our platform.

 

Note: LISCURA reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be notified on our platform and will take effect immediately upon posting.

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